Shipping & Proof of Age

Shipping options

We ship within Canada as well as to the USA and select international locations
All orders are shipped from Canada

Important Proof-of-Age Requirements

If this is your first order, you will see an age verification pop-up after completing your order that will ask you to quickly verify your age by entering your email address and phone number. If our system isn't able to verify you based on this information, it will request you to take a photo or upload a photo of your government issued photo identification as well as a selfie of you holding your ID so that we can verify your age using the AgeChecker.net automated system. You can complete this process on your computer or your mobile phone in case you want to take photos instead of uploading pre-existing photos. Please note that AgeChecker.net does not retain any personally identifiable information in their system, and that once they have been able to verify you, the images that you uploaded will be permanently deleted.

We do this age verification on your first order only so that we do not need to request proof-of-age a time of delivery, which means that we can deliver your orders without a signature, thereby preventing you from having to go to a local postal outlet to pick-up your order and show your ID.

If you would prefer to email us a scan or photo of both sides of your government issued photo ID (i.e. Driver's License, Health Card, Passport, etc.), please send it to [email protected] as soon as possible so that the shipping or pick-up of your order is not delayed.

You must be 21+ if you are ordering from the USA, or International Locations
You must be 21+ if you are ordering from PEI
You must be 19+ if you are ordering from BC, ON, NB, NS, and NFL
You must be 18+ if you are ordering from AB, SK, MB, QC, NWT or YT

Once your age is verified (after a successful online order), you will no longer be required to provide proof-of-age for your orders.

 

Order Processing Duration

If your order is placed on a weekday before 11:30 am Eastern Time, your order will be shipped the following business day. If your order is placed after 11:30 am ET during the week or anytime over the weekend, your order will be shipped in two business days. Transit times quoted during checkout are in addition to these processing times.

Shipping Within Canada All orders are shipped from Vaughan, Ontario

SHIPPING OPTIONS AVAILABLE AT CHECKOUT:

  • Canada Post Expedited ($4.99 Flat Rate on Domestic Orders, or $9.98 for orders under $30 after discounts and prior to taxes and shipping)
  • ICS / Canpar Expedited ($9.99 Flat Rate on Domestic Orders, or $14.98 for orders under $30 after discounts and prior to taxes and shipping)
  • Canada Post Xpresspost
  • UPS
  • DHL (International)

Please select Canada Post shipping if you are shipping to a P.O. Box

US & International Shipping

PLEASE READ
By placing an order on our website, you are agreeing to pay all associated duties, taxes, and/or tariffs to DHL prior to the delivery of your order. No tariffs will be charged on US made eLiquid such as Halo, Black Note, Five Pawns, etc., however, you will still be charged a customs brokerage and parcel processing fee that will be close to $30 CAD.

US Shipping Options:

  • DHL Express

Rates and shipping durations are based on location and will be calculated during checkout

International Shipping Options:

  • Canada Post Xpresspost International
  • DHL Express Worldwide

Rates and shipping durations are based on location and will be calculated during checkout

Important Information Regarding US and International Shipments

Premium eJuice ships all products from Canada and does not collect taxes on orders placed from outside of Canada. Orders shipped to customers located outside of Canada may be subject to import duties, taxes, tariffs, brokerage fees and customs processing fees. Please be aware that you are responsible for paying any applicable import duties, taxes, tariffs, or fees that may arise. Unfortunately, we are unable to give estimates for these fees. Please contact your local customs office for more information.

You as the importer must be aware of your local laws and regulations for Electronic Cigarettes / Electronic Nicotine Delivery Systems (ENDS), accessories and E-Liquids. We will fulfill our obligations and ship your order to the location you specify after payment has been received, however, Emulsive Labs Ltd. (o/a Premium eJuice) is not liable if your package is seized by customs upon entering your country. As the importer, you are solely responsible for the importation of the products that you order. As such, you must be aware of your own region's/territory's prohibitions and allowances for importing said products. Emulsive Labs Ltd. (o/a Premium eJuice) will not be held responsible for your lack of knowledge regarding the importation laws of your country/county/city/province/state/territory/region. In the event of seizure, the importer is solely responsible for recovering the items, if possible.

If your order is returned to us due to its inadmissibility, your failure to pay all import fees, or because you rejected the package at the time of delivery, 100% of the money you paid us for the order will be forfeited and no refund will be issued.

All shipments are trackable, insured and do not require you to be home to accept delivery

It may take up to a couple of days for your order to ship depending on which warehouse the items in your order are coming from.