Shipping & Proof of Age
WE ARE PROUDLY CANADIAN, HOWEVER, WE ALSO SHIP TO THE USA AS WELL AS SELECT INTERNATIONAL LOCATIONS
IMPORTANT: PROOF-OF-AGE REQUIREMENTS
If this is your first order, you will see a pop-up after completing your order that will allow you to upload your identification securely to our Age Verification service for automatic verification by Inverite. You can complete this process on your computer or your mobile phone in case you want to take photos instead of uploading pre-existing photos.
If you would prefer to email us a scan or photo of both sides of your government issued photo ID (i.e. Driver's License, Health Card, Passport, etc.), please send it to firstname.lastname@example.org as soon as possible so that the shipping or pick-up of your order is not delayed.
You must be 21+ if you are ordering from the USA or International Locations
You must be 19+ if you are ordering from BC, ON, NB, NS, PEI and NFL
You must be 18+ if you are ordering from AB, SK, MB, QC, NWT or YT
Once your age is verified (after a successful online order or in-store purchase), you will no longer be required to provide proof-of-age for your orders.
Shipping within Canada
All orders are shipped from Vaughan, Ontario
FREE CANADA POST EXPEDITED SHIPPING ON ORDERS OVER $100
SHIPPING OPTIONS AVAILABLE AT CHECKOUT:
Please select Canada Post shipping if you are shipping to a P.O. Box
IMPORTANT INFORMATION ABOUT COVID-19 RELATED SHIPPING DURATIONS:
As a result of COVID-19, Canada Post has been experiencing significant delays due to reduced staffing levels and increased demand. Other couriers have also seen delays although not as significant as those at Canada Post and so we recommend choosing one of our other shipping options unless you are in no rush to receive your order.
Please anticipate delays from the approximated shipping durations shown during checkout, especially if you reside in Quebec as the most significant delays have been seen on orders being shipped to Quebec.
USA and International Shipping
Due to new PACT regulations in the USA preventing the receipt of vape mail by courier, we are no longer able to use DHL to deliver packages quickly and cost effectively to the USA. While we are still able, we will be shipping all orders destined for the USA through Canada Post / USPS. We are also working with a last mile delivery company specializing in alcohol and vape to setup a longer-term solution for our US customers which we hope will be up and running by early May 2021.
Canada Post Expedited USA
If you are shipping to a P.O. Box, we will need to send your order through Canada Post instead of DHL and this will increase the amount of time it will take to receive your order. No shipping fee discount will be provided for this scenario.
Important Information Regarding US and International Shipments
Premium eJuice ships all products from Canada and does not collect taxes on orders placed from outside of Canada. Orders shipped to customers located outside of Canada may be subject to import duties, taxes, and customs processing fees. Please be aware that you are responsible for paying any applicable import duties, taxes, or fees that may arise. Unfortunately, we are unable to give estimates for these fees. Please contact your local customs office for more information.
You as the importer must be aware of your local laws and regulations for Electronic Cigarettes / Electronic Nicotine Delivery Systems (ENDS), accessories and E-Liquids. We will fulfill our obligations and ship your order to the location you specify after payment has been received, however, Datagon Inc. (o/a Premium eJuice) is not liable if your package is seized by customs upon entering your country. As the importer, you are solely responsible for the importation of the products that you order. As such, you must be aware of your own region's/territory's prohibitions and allowances for importing said products. Datagon Inc. (o/a Premium eJuice) will not be held responsible for your lack of knowledge regarding the importation laws of your country/county/city/province/state/territory/region. In the event of seizure, the importer is solely responsible for recovering the items, if possible. Should your package be sent back to us, we will issue a refund for your order less the shipping fees charged to you when you placed your order. If you received free shipping, we reserve the right to reduce your refund by the actual cost of shipping your order to you.
All shipments are through Canada Post and are trackable, insured and do not require you to be home to accept delivery
* If the product(s) you ordered are in stock, we will usually ship your order the same business day if your order is placed and paid for before 2:00 pm ET. We do not ship over the weekend.