Returns & Exchanges

Returns

We offer a 30-day return policy on any DOA (dead on arrival) or unused items, factory sealed in the manufacturer's original packaging.

Please inspect and test all products upon receipt, the 30-day return window begins on the purchase date.

Given that there is no way for us to know if an eJuice bottle has been opened without breaking the tamper seal, eJuice cannot be exchanged or returned for health and safety reasons regardless of whether it has been opened or not.

Warranty

All coils and pods are covered under our exclusive Defective Coil & Pod Guarantee

We offer a standard 60 day warranty on most mods and kits that protects you against any manufacturer defects that may arise with your device. This warranty period begins the day the items are purchased. The customer assumes all cost in shipping items back to Premium eJuice, and Premium eJuice assumes the cost of shipping the item(s) back to the customer. Shipping costs are always non-refundable.  

90 & 120 DAY EXTENDED WARRANTIES ARE AVAILABLE FOR PURCHASE UPON ADDING A MOD, POD SYSTEM OR STARTER KIT TO YOUR CART.

EXTENDED WARRANTIES EXTEND THE STANDARD WARRANTY DURATION BUT DO NOT PROVIDE ANY ADDITIONAL COVERAGE BEYOND THE STANDARD WARRANTY COVERAGE.

What is not covered by our warranty?

  • E-liquids, Atomizers, Tanks, Rebuildable products, batteries, chargers, mechanical mods, drip tips, coils or any other accessories other than the device itself are NOT covered.
  • Failure or damage caused due to improper use or unauthorized repair
  • Failure or damage as a result of excessive force such as dropping or abuse
  • Failure or damage as a result of usage outside of recommended operating instructions. (See usage manual for operating instructions)
  • Damage or failure caused by improper use. This includes water damage, juice spillage, and fire damage.
  • Leaky tanks are not covered under warranty
  • Stripped or damaged threads, misaligned 510 connections (Atomizer not sitting flush)
  • Damage to the finish (cosmetic issues)
  • Modifying a product in any way, automatically voids the warranty.
  • Defects caused by normal wear and tear or otherwise due to the normal aging of the product.
  • Items outside of our warranty period

What is covered by our Warranty?

  • LED screen issues
  • Charging port issues
  • Internal battery issues
  • Device firing issues
  • Chip malfunctions

Some products will have minor flaws and that is to be expected during manufacturing. We can only accept a return or exchange if an item is defective (malfunctioning). 

If you are still covered under warranty, please contact us at info@premiumejuicesamples.com or at 1-888-516-0288 Ext 1 to obtain a return merchandise authorization (RMA).

Incorrectly Shipped or Missing Items

If we make an error when fulfilling your order, please contact customer service team within 48 hours of receiving your package to initiate a claim. Please send a brief email to sales@premiumejuicesamples.com alerting us of the error and we will correct any fulfillment mistakes as quickly as possible.

Incorrectly received items must be returned to us within 30 days of the purchase date. We will provide you with a prepaid return label via email to send back the product(s) free of charge.

Exchanges for DOA, Defective or Damaged Items

Items that are DOA (Dead on Arrival) or still under warranty, are eligible for an exchange only. We will exchange the item with the exact same item, in the exact same colour. Exceptions may apply if the item is no longer being actively stocked. 

We can not offer store credit or refunds on warranty exchanges.  Store credit may be offered for items that are no longer actively stocked.

Refunds and Store Credit

We are unable to issue refunds to any form of payment other than the original credit card used to make your purchase. 

We are unable to issue a refund via Interac E-Transfer, Cash, Debit Card or Cheque. If you purchased using Interac E-Transfer, Debit Card, Cash or Cheque, you will receive store credit. 

We issue refunds within 7 business days after receipt and inspection of returned merchandise. You will receive an email notification confirming your refund. 

Depending on your card-issuing bank, please allow up to one billing cycle for a refund to appear on your statement. 

Where applicable, we issue store credit for the value of the returned product(s) after receipt and inspection of returned merchandise. Store credit can be applied to a future order during the checkout process.

Original shipping fees may be deducted from a refund unless the return is the result of our error.

We cannot process return or refund requests without proof of purchase.

Non-Returnable & Final Sale Items

All clearance, final sale, or "as is" marked items are non-refundable and ineligible for returns, refunds, or exchanges. 

Please see the list of items that are not covered by our warranty above.

Our warranty does not include coverage of normal wear and tear as well as accidents and user errors such as over-tightening atomizers, stripping threads, broken glass, physical damage, dropping products, water damage, exposure to extreme temperatures, not adhering to manufacturer provided usage instructions, or any misuse of products, electronic or mechanical. 

Return Merchandise Authorization (RMA)

To initiate a return or exchange you must email us at info@premiumejuicesamples.com or call us at 1-888-516-0288 Ext 1 to obtain a Return Merchandise Authorization (RMA).  You will be asked to provide details of the issue, the date in which the item was purchased, a photo of the product serial number and authentication code as well as a short video showing the issue that you are having.  In some cases, we may request that the item(s) be sent back to us for assessment.

Returning Goods

After you receive an RMA approval, please return your product(s) to us within 30 days. Be sure to include your RMA Approval email with your shipment. 

Once your return is approved, you will receive instructions for returning the products to us as well as a shipping label for your return (if applicable).

Pack all merchandise safely to prevent damage during transit. We strongly recommend using a shipping method with tracking and insurance. Premium eJuice Samples is not responsible for loss or damage during transit. 

All returns should be sent to:

Premium eJuice
Attn: Returns
130 Bass Pro Mills Drive, 
Unit 61
Concord, Ontario
L4K 5X2

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